01
Know
Every answer comes from your real policies, never from guesswork.
- Your policies in one place
- Updated when your rules change
- Your approved wording only
- Gaps flagged, never filled
Outsourced customer support, run on AI
Every customer,answered fast.And answered right.
IronResolve is your outsourced support team, run on AI. Your customers get accurate answers in your voice, day and night. Your costs stay flat as you grow. Your team only sees the cases that need a decision.
Founder-led. You work directly with the person who builds your system.
Today
Growing ticket volume
Nights and weekends
Weeks to train agents
Inconsistent replies
Rising support costs
No view of quality
IR
With IronResolve
Answers around the clock
One consistent voice
Live in about three weeks
Costs that stay flat
Your team decides, not types
Monthly quality report
Not another tool. The team that runs it.
Your helpdesk already sells AI as a feature. Switching it on is the easy part. We set it up on your rules, check its answers, handle the hard cases, and are accountable for the results every month.
No new software. We work inside the tools you already use:
- Zendesk
- Intercom
- Freshdesk
- Help Scout
- LiveChat
- and others
Who it's for
Anywhere customersmove money.
Support is hardest where customers are worried about money. Answers have to be fast and exactly right, and some decisions must always stay with your people.
Online gaming operators
- Peaks around launches and big events
- Players in every time zone
- Strict rules on what support can say
Responsible gambling signals and account status always go to your team.
How it works for youPayments, fintech and trading apps
- Customers anxious about their money
- Compliance behind every reply
- Growth that outpaces hiring
Anti-money-laundering, sanctions and fraud questions always go to your team.
How it works for you06 / 06resolved
Helpdesk
Live chat
Policy docs
Payments
Finance team
Customers
IR
One desk. Every answer checked, every decision owned.
Inconsistent answers
Nights and weekends
AI switched on, unchecked
Volume outgrows the team
No view of quality
One desk
The real problem: it’s not your team, it’s the gaps.
- Inconsistent answers: Depends who The same question, three different replies. Templates, old threads, guesswork. One agent quotes the policy, another improvises from memory. Customers notice, and complaints follow.
- Nights and weekends: Who's on? Customers write when you're closed. Time zones don't wait. Customers write at 2 a.m. and hear back at 10. By then they've written twice, or left.
- AI switched on, unchecked: Close enough Replies that sound right and miss the policy. The most common AI failure. An AI agent turned on without your rules fills gaps with plausible answers. One wrong promise costs more than the tool saves.
- Volume outgrows the team: Hire again? Tickets grow faster than headcount. Costs rise with every seat. Every launch, market or campaign means another hire, weeks of training, and a queue that's behind until they're ready.
- No view of quality: Why again? Repeat contacts nobody can explain. The cost you don't see. Nobody can say which replies send customers back to the queue, so the same mistakes repeat every week.
What replaces it: one consistent voice, answers around the clock, costs that stay flat as you grow, and quality you can see.
What we run for you
One support desk,run properly.
You don't buy a tool and figure it out. We build the desk, run it with you, and own the quality every month.
02
Answer
Customers get a fast, accurate reply in your voice, at any hour.
- Email and live chat
- Signed as your brand
- Real timelines, not "soon"
- Reviewed until it proves itself
03
Escalate
Your team only sees the cases that need a decision.
- Anything that moves money
- Identity and compliance checks
- Exceptions and compensation
- Complaints and legal questions
04
Improve
Quality goes up every month, and you can see it happen.
- Weekly quality checks
- Every correction becomes a rule
- Monthly report
- Resolution rate tracked
The hard limits
What the AInever decides.
These stay with your people. The AI collects the details, tells the customer what happens next, and routes the case to its owner.
Decision
Goes to
The AI meanwhile
- Anything that moves money: refunds, payouts, creditsYour payments or finance teamCollects the details and gives a realistic update time
- Identity, fraud and compliance decisionsYour compliance teamExplains the process, what to send and how long it takes
- Exceptions, goodwill and compensationYour managerNever offers or hints at one
- Account suspension or closureYour managerGives one respectful warning for abuse, takes no account action
- Legal, tax or regulatory questionsYour managementUses your approved neutral wording and gives no advice
- Anything your knowledge base doesn't coverUs, then youSays it will confirm, and never guesses
That last row matters most. Most AI support failures come from a system confidently filling a gap. Ours is built to stop and ask.
What changes
From the queueto resolved.
Three everyday moments in a support team, without and with IronResolve. Illustrative examples, not client results.
A question at 2 a.m.
Out of hours
Typical queue
IronResolve desk
Answered in minutes, not the next morning
Checked against your policy before it goes out
A decision only you can make
Escalation
Typical queue
IronResolve desk
The AI collects the details and never promises
Your team decides, the customer gets a clear answer
A busy launch week
Volume spike
Typical queue
IronResolve desk
The AI absorbs the routine surge
No emergency hiring, no backlog
How you go live
Live in aboutthree weeks.
01 · Week 1, free
Ticket audit
You share past tickets with personal details removed. We sort them by type and show what share AI could handle safely.
02 · Weeks 1 to 2
Build
Knowledge base from your policies, a voice guide from your best replies, and a named owner for every decision the AI can't make.
03 · Weeks 2 to 3
Shadow mode
The AI drafts every reply and we review all of them before they're sent. Each correction is written into the system.
04 · From week 3
Go live
The safest ticket types go first, review moves to a sample, and you get a monthly report on quality and resolution.
01 · Week 1, free
Ticket audit
You share past tickets with personal details removed. We sort them by type and show what share AI could handle safely.
02 · Weeks 1 to 2
Build
Knowledge base from your policies, a voice guide from your best replies, and a named owner for every decision the AI can't make.
03 · Weeks 2 to 3
Shadow mode
The AI drafts every reply and we review all of them before they're sent. Each correction is written into the system.
04 · From week 3
Go live
The safest ticket types go first, review moves to a sample, and you get a monthly report on quality and resolution.
Start here
A free auditof your queue.
See what AI could handle in your support before you commit to anything. The report is yours to keep, whether or not we work together. We're happy to sign an NDA before you send anything.
You send
- Around 500 recent tickets, exported from your helpdesk
- Names, emails, account numbers and payment details removed first
- Your help pages or policy documents, if you have them
Within 7 days, you get
- How your tickets split by type, and which types cost you most time
- The share AI could resolve on its own, with real examples from your queue
- Where your current replies cause repeat contacts or complaints
- A cost comparison against how you run support today
Pricing
Simple, andquoted after the audit.
Setup
A one-time fee covering the build and the shadow period, quoted after your audit.
Monthly retainer
A flat monthly fee for the AI desk, human review of hard cases, and the monthly report.
No long contract
Month to month, with 30 days' notice. Per-ticket pricing is available if you prefer it.
Who you work with
The hard part wasnever the AI.
For two years I've handled payment, withdrawal and verification support for online gaming platforms, by email, live chat and phone. I've used AI to draft replies on live tickets, with every draft reviewed before it was sent.
What made it work was everything around the model: the knowledge, the rules, and the habit of reviewing every reply. The same problems show up anywhere customers move money, so that system is what IronResolve now runs for gaming, payments and fintech companies.
Shiv, founder. shiv@ironresolves.com
See your queuewith AI handlingthe routine.
Book a 20-minute call. We'll talk through how you run support today and agree whether a free audit makes sense.
Book a 20-minute call